Rare

IT Manager

US-Arlington
Job ID
2017-1248
Category
Information Technology
Employment Type
Employee (Full-Time)

Position Overview

Position Overview

 

The IT Manager reports to the CFO and works closely with external consultants who manage Rare's servers and provide user support. S/he maintains Rare's IT infrastructure and is responsible for maintaining all related systems, applications, security, and network configurations. The IT manager provides daily onsite and remote helpdesk support for Rare staff located in the Arlington home office as well as those working remotely and in Rare's international offices. The IT Manager troubleshoots network performance issues and maintains Rare’s disaster recovery plan. The IT Manager has the primary responsibility and exercise independent judgment regarding the following areas of significance:

 

 

Core Responsibilities

 

Internal Operations

  • Comply with and enforce standard Rare policies and procedures
  • Manage IT infrastructure including Active Directory (AD) infrastructure, Domain Name Service (DNS), creating and removing network accounts, storage management, monitor backup reports, software library and licenses (CALS), end-user training, and network maintenance
  • Troubleshoot network issues including TCP/IP, DHCP and DNS
  • Configure and Maintain Rare’s client support systems including WDS, Anti-Virus console and software deployment tools
  • Perform the roll-out and distribution of new computers (servers and workstations).  Develop and manage software images for desktops and laptops
  • Maintain hardware including client stations, servers, storage arrays, printers and scanners
  • Monitor daily server backups to ensure the SLA is met
  • Ensure that new staff are setup in accordance with the IT department SLA
  • Compile weekly network status reports
  • Develop, monitor and manage departmental budget.
  • Travel to regional offices to implement new technologies

 

Help Desk/Asset Management

 

  • Respond to telephone calls, email and personnel requests for technical support. Interacts with internal clients on all levels to help resolve IT-related issues and provides answers in a manner that meets the department’s SLA
  • Seek opportunities to increase internal client satisfaction and deepen client relationships
  • Ensure that company assets are properly maintained and tracked
  • Provide reports on the IT departmental progress

 

Vendor Management

  • Manage outsourced vendors for email, support/asset management
  • Manage invoices and ensure the department meets its Balanced Score Card measures
  • Review all invoices for billing errors and look for opportunities to reduce cost

 

Telephone and mobile device support

 

  • Support the Arlington VOIP phone system and assist with moves, adds and changes
  • Provide support for mobile devices, both company assets and BYOD

 

Onboarding new staff

  • Ensure that new staff are set up for success on arrival in accordance with the IT department SLA
  • Provide IT training for staff, which will include some commitments to working outside standard business hours to provide support to regional staff in different time zones

 

Experience and Education

 

This position requires a minimum of 3-5 years of professional IT experience in an office environment along with a solid understanding of networking and system administration. The incumbent will be familiar with standard concepts practices and procedures. Additionally, s/he will possess:

  • Demonstrated ability to work with MS Office especially Outlook, setting rules, de-duping contacts, basic Word and Excel skills and troubleshooting
  • Strong working knowledge of Windows 7 and Windows Server 2008-2012 (including DFS, AD and Group Policy)
  • Understanding of TCP/IP, network connectivity, wireless connectivity and VPN support. SonicWALL knowledge/experience a plus
  • Experience supporting Office 365, Apple Mac OS X client and server, F-Secure anti-virus, Spiceworks and Zultys VoIP a plus
  • Excellent interpersonal communication skills and a strong committment to customer service
  • Demonstrated ability to interact with colleagues in a cross-cultural, fast-paced environment
  • A focus on results and solutions with flexibility and a sense of humor

 

 Rare is an equal opportunity employer and welcomes all to apply; EOE/M/F/D/V

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